Case Study: 5.11 Tactical


How 5.11 Tactical Improved Productivity through InfoShip®/Vx Multi-Carrier Shipping Software

A global company, 5.11 Tactical creates purpose-built apparel, footwear and gear designed to enhance the safety, accuracy, speed, and performance of tactical professionals and enthusiasts.

CLS | 5.11 Tactical Store Photo

Challenge: Bottlenecks in Shipping

5.11 Tactical was using several versions of carrier-provided free shipping software to process shipments every day. This approach worked when the company’s volume was lower, but as sales grew the company began to experience serious productivity and inflexibility issues in shipping operations.

Solution: Multi-Carrier Shipping System

The company chose CLS and its InfoShip®/Vx multi-carrier shipping system and is now managing all carriers onto a single carrier management platform that interfaced to their WMS system.


5.11 Tactical saw an immediate improvement in several areas of operations, including:

  • Increased shipping productivity. 5.11 Tactical can now easily process thousands of shipments per day without adding staff.
  • Improved warehouse productivity and accuracy by eliminating manual data entry.
  • Flexibility in managing in customer delivery requests.
  • Enhanced customer satisfaction with faster, more accurate shipping and far fewer “where is my order” calls.

“CLS is a great partner. They worked with us to create a new interface to meet our specific needs, proving that they really are our one single-source solution.” – Kelly Hays, Director of Distribution, 5.11 Tactical

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