One of the most important benefits of InfoShip®/Vx is the support team you’ll have in place. From consultation to implementation, we work tirelessly to build a sustainable and dynamic solution tailored to your company’s unique requirements – cutting significant overhead costs for years to come.
Our process is broken down into three distinct phases.
We get to know your needs, your shipping operations and the requirements of the integration.
From integration, to end-to-end and user acceptance testing, we support you every step of the way.
With a CLS integrator onsite when you go live, to the next 30 days and beyond, you’re set up for success.
The Technical Specification (Tech Spec) is the cornerstone of every installation. This functional system specification is based on the customer’s specific business requirements as determined through an onsite discovery meeting that runs from one to three days.
Our integration team uses the Tech Spec as the system blueprint to ensure the system we deliver is a solution that not only meets, but exceeds expectations.
In the Tech Spec, we document an overview of your current processes involving shipping. This includes such items as your current ERP, WMS, host database and shipping systems; the general process flows used to process various shipments; what carriers and carrier services are used; and the documents that are printed.
The Tech Spec then documents in great detail exactly how you want the new system to function. This includes items such as any changes to the ERP, WMS or host databases, details about the carriers that will be implemented, specific business rules your company uses that will be implemented in the system, and the process flows the new system will use.
The Tech Spec also includes information regarding how the ERP, WMS and/or other host systems will interface with InfoShip®/Vx, the shipping and pallet labels and other documents the system will print, what reports the system will print, and much, much more. Our Integration team then implements the business logic and configures InfoShip®/Vx per the Tech Spec.
Once the Technical Specification and project contract documents are accepted by the customer, the project is handed off to our technical and project management teams. A kickoff call is scheduled to introduce all teams members, their role in the project, as well as the project timeline and any immediate deliverables.
Following the call, CLS will create and distribute a project plan that outlines key milestones and associated dates for the integration process, carrier approvals, testing, training and go live.
The integration process begins as soon as the servers, and remote access to such servers, are made available to CLS. Our team will install and configure InfoShip®/Vx, including all of the process flows, customer specific business rules, host interfaces, carriers, etc., as defined in the Technical Specification document.
A lead integrator and project manager will be assigned by CLS at the start of the project to facilitate effective communications between all parties. Work performed by CLS during this process is typically handled via remote access to your test and/or development environments.
Typically, the initial installation and configuration of InfoShip®/Vx will be done in a Test server environment. Throughout the implementation process, the integrator will perform testing of all business rules, process flows, etc. as they are implemented.
Once complete, you will be required to perform testing to validate that the system is performing as expected per the Tech Spec. We require that you process a wide variety of possible shipping scenarios. For instance, we recommend using two weeks worth of production data during testing to cover all shipping scenarios.
Your lead CLS integrator will be onsite for several days during this phase. In addition to testing, we will begin training users and admins on InfoShip/Vx functionality. Once the test server has been successfully validated, CLS will install and configure the production environment using the InfoShip®/Vx configuration from the Test environment. Testing and system validation will be repeated on the production server by CLS and you prior to go live.
User acceptance testing is the final phase before go live with InfoShip®/Vx. During this time, your staff will continue to test and validate the processes and data being returned by InfoShip®/Vx. Operators will continue to use and become familiar with InfoShip®/Vx. All issues will be resolved during this phase prior to go live.
Over our 20+ years in business, we’ve learned that having a CLS integrator onsite at your distribution center for go live is paramount to our successes. Your CLS lead integrator will arrive onsite either the day prior to or the morning of go live, depending on your needs.
We will remain onsite through two end of day closeouts. While onsite, we are able to immediately address any unexpected issues or scenarios that may be uncovered to ensure that everything goes smoothly. We will also work directly with end users to train them on the basics of shipping through InfoShip/Vx.
After go live, we are here to support you both during your 30 day warranty period and beyond. Our support team consists of the same integrators that implement InfoShip®/Vx installations. Depending on the issue, we can respond via email, phone or, if need be, remotely access your server to assess and resolve.
Moving forward, as you grow and your needs change, CLS will work directly with your team to increase the functionality of your system to meet your expanding needs.